Privacy Policy

Collection of Personal Information

We may collect personal information from you when you visit our website, register an account, place an order, subscribe to our newsletter, participate in a survey, or interact with our website in any other way. The types of personal information we may collect include:

1. Name
2. Email address
3. Postal address
4. Phone number

Any other information you voluntarily provide

Use of Personal Information:

We use the personal information we collect to:

1. Communicate with you regarding your orders, inquiries, and other requests
2. Send you updates about new products, sales, and promotions
3. Provide customer support and respond to your inquiries
4. Improve and personalise your browsing experience on our website
5. Conduct surveys and gather feedback to enhance our products and services
6. Prevent fraudulent activities and ensure the security of our website

Disclosure of Personal Information:

We understand the importance of keeping your personal information confidential. We do not sell, trade, or otherwise transfer your personal information

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting business operations on our behalf. These service providers have access to your personal information only to the extent necessary to perform their tasks and are obligated to maintain its confidentiality.

Legal Requirements: We may disclose your personal information if required by law, governmental request, court order, or to protect our legal rights, the rights of our customers, or the safety of others.

Security

We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of these third-party websites.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how users interact with our website. You can modify your browser settings to manage cookies or opt-out of certain tracking technologies, although this may affect your ability to use some features of our website.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child under 13, please contact us, and we will promptly remove the information from our records.

Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this page periodically to stay informed about our privacy practices.

Partner With Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us by phone on 0114 269 6715 or by email contact@threadspy.co.uk. This Privacy Policy was last updated on 23.05.2023